Learn how to attract perfect patients for your dental practice!  This enlightening and entertaining seminar will provide you with the necessary tools to maintain focus on patient needs.  Stimulate a “buzz” about your practice that attracts perfect patients to you.

Presented by: Joan Garbo

Course Description: Noted author and speaker Ross Shafer defines customer empathy as “the art of seeing the transaction through the customer’s eyes.  It is the ability to identify, interpret and appropriately respond to the customer’s emotional state—before, during and after the transaction. The experience of empathy for the patient transforms “customer service” as something to “do” into creating an experience of relationship and exceptional attention to patients.  It creates a true sense of belonging for the patients and a feeling of being known by the doctor and staff.   

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